AShop V Guia do Utilizador descarregar pdf (Página 142)

AShop V User Guide142

blocked and messages to/from that sender will automatically be saved in the same customer's history.

Mail Server Type

Mail may be received in the Sales Office inboxes from a POP3 or IMAP mailbox. The IMAP setting is

only available if the IMAP extension is installed on the server. Otherwise, it will default to POP3.

When the Mail Server Type is changed, the Port settings for customer and vendor mail (see below) will

automatically change to the default port for that server type. The Port settings may then be changed if

the mail server is on a non-standard Port.

Do NOT use other POP3 email clients when Sales Office is set to use IMAP!

When IMAP is used there is one very big difference in how the mail is handled. IMAP keeps the mail in

the mailbox on the mail server, while POP3 downloads the mail and stores it in the emerchant/mail

directory. The emerchant/mail directory is still used with IMAP but only to save outgoing mail. This

means that if a client-side POP3 email client such as Outlook is used to get messages from the same

mailbox, the source of messages will be removed and the messages will be blank when viewed in the

Sales Office.

The mail server must be on the same machine as AShop when using IMAP!

IMAP should not be used when the web site running AShop is not the same machine (or at least on the

same network) as the mail server. The entire email is downloaded from the mail server every time it is

opened in the Sales Office. If the mail server is on a remote server, messages could be slow loading.

When AShop is installed on the same machine as the mail server, IMAP will typically open messages

faster and it is capable of handling larger attachments than the POP3 method, which uses a PHP

extension.

Customer Mail Account

· Set the Customer Mail Address to the address of the POP3 mailbox where customer email is

received. For instance [email protected]. This will be the reply address in messages sent

to customers from the Sales Office.

· The Mail Server setting is typically something like mail.yourdomain.com.

· The Account Username is may be the first part of the mail address if the POP3 mail server will

accept the short username, but on some servers it must be the full username including the domain.

For example, the username "service" may work on some servers and the username

"[email protected]" may be required on other servers.

· The Password is the one that you have set for that mail account through your hosting service.

· The Mail Port is typically 110 when using POP3 or 143 when using IMAP.

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AShop V Guia do Utilizador Página 142

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