AShop V Guia do Utilizador descarregar pdf (Página 272)

AShop V User Guide272

Contact Information is the contact information that is set for the shop in the AShop admin panel

Configuration > Shop Parameters. This is the same information that appears by default in receipts and in

the payment confirmation page. This information is here as reference for Sales Office operators (users).

6.3 Customer Messages

The admin user can login through the admin panel or directly to Sales Office. All other users must login

to the emerchant directory. For example: http://www.yourdomain.com/emerchant or http://www.

yourdomain.com/ashop/emerchant depending on where AShop is installed. emerchant/index.html

automatically redirects to emerchant/login.php

Upon login, mail is fetched from the customer email box, which is set in Sales Office Configuration. If

spam blocking is not enabled all customer messages are moved to the customer messages inbox. If the

spam blocking is enabled in Sales Office Configuration, then email that is from known senders is moved

to the inbox and all other email is moved to the Spam Bin.

If the admin email setting, which is set in Configuration > Shop Parameters is set to the same address

as the Sales Office customer email address, all admin notices will post directly in the Sales Office

customer inbox (not sent by email to the POP3 mailbox). This method is more reliable and secure than

sending admin notices by email and it reduces the load on the local mail server. If the addresses are

different, the admin notices will be sent as regular email.

Customer Messages are received in two ways.

1. The customer mailbox is checked and new messages are fetched automatically upon logging into

the Sales Office and when the Messages page is opened. Email is fetched from a POP3 mailbox

and the messages are then deleted from the POP3 mailbox.

3. Messages from contact forms are posted directly to this inbox. Admin notices also post directly to

the Sales Office customer inbox if the admin email address is same as the Sales Office customer

email address.

How to Process Messages

Use the icon/links on the right to reply, save, delete, view profile, and view history. You may view the

sender's email address in the browser status bar by passing the mouse over the From field. Open a new

message to the Sender in your local email client (for example Outlook) by clicking on the From field.

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AShop V Guia do Utilizador Página 272

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