AShop V Guia do Utilizador descarregar pdf (Página 173)

Installation & Setup 173

2.28.2 File Download Issues

2.28.2.1 Downloaded download.php Instead Of Product File

If a customer reports that he downloaded a file named download.php instead of the product file, your

product file is most likely missing. Check that your "products" directory have 777 permissions, then

check the Edit Files page for the product in your admin panel and reupload any missing files.

2.28.2.2 Direct access to this script is not allowed

The "Direct access to this script is not allowed" is what you will see if cookies are blocked in any way.

This can be cause by browser privacy settings being set too high.

2.28.2.3 File Downloads - Mac OS

For customers Mac computers, after the customer logs into the download area, he is presented with one

button per downloadable product. In this case all of the downloadable products are image files.

On a Windows PC, the download button works fine by bringing up a dialog box and asking the customer

where he would like to save it on his hard drive. However, for the Mac customers this does not work!

When the Mac user clicks the button, he is taken away from the download area by going to a new page

where the large image file begins to download. After the image downloads to the new page, it is then

visible within the browser. All methods within the popular Mac browsers cannot save this large image

appearing in the new window. The save image as option on the Mac browsers result in saving the

translated delivery.php to a text file, and not the image file!

There are two problems:

1) The Mac user should not be taken away from the download area, but be presented with a Save As

dialog box just the PC browsers.

2) The Mac user cannot save the purchased downloaded image.

Some browsers open files based on the file name suffix and not the mime type which is hard to do

anything about. Netscape also causes this kind of trouble on PCs with some files. There is no known

way to solve this other than changing the file name, for example by compressing the file.

The solution is to zip the files.

2.28.3 Payment Gateways

2.28.3.1 AuthorizeNet AIM Invalid Credit Card Message

The Authorize.Net AIM payment option returns a "Credit card is invalid" message when NOT in test

mode even though the credit card it valid.

The credit card invalid message will result if PHP on the server can't use SSL. The AIM module requires

either Curl+SSL support in php or a command line Curl with SSL support. Ask our service department to

run some tests on the server to confirm that there is a command line Curl available and to see if it can

access any URLs with https. This seems to be a common problem with some versions of Curl.

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